Effective Date: 08/09/2025
Website: www.leloji.shop
Company Name: LeloJi
Contact: +91-9991222646, +91-7015152886 | Email: lelojiofficial@gmail.com
At LeloJi, we aim to deliver your products quickly, safely, and affordably. This Shipping Policy outlines the terms and conditions related to product delivery when you shop with us.
1. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation email/SMS/WhatsApp once your order is successfully placed.
2. Delivery Timeline & Shipping Methods
- We partner with reliable courier services to ensure safe and timely delivery.
- Estimated delivery time within India: 4–8 business days depending on your location.
- Remote or rural areas may take additional time.
- Delivery timelines are estimates only; delays may occur due to courier constraints, weather, or unforeseen events.
3. Shipping Charges
- Shipping charges (if applicable) are displayed at checkout before you confirm your order.
- We may offer free shipping promotions on selected products or order values.
- Cash on Delivery (COD) orders may include additional handling charges, displayed at checkout.
4. Order Tracking
- Once shipped, you will receive a tracking ID and courier details via email/SMS/WhatsApp.
- You can track your order status on the courier partner’s website.
5. Cash on Delivery (COD)
- COD is available for selected pin codes within India.
- Additional COD handling fees may apply.
- Customers must ensure the exact order amount is available at the time of delivery.
6. International Shipping
- At present, we only ship within India. International shipping is not available.
- Any changes to this will be updated on our website.
7. Undeliverable Orders
Orders may be returned to us if:
- The address provided is incorrect or incomplete
- The customer is unavailable at the time of delivery
- The customer refuses to accept the order
In such cases, reshipping charges may apply.
8. Delays in Delivery
- While we strive for on-time delivery, delays may occur due to:
- Courier delays or restrictions
- Weather conditions
- Political disturbances or natural calamities
- High-demand sale periods
- LeloJi is not responsible for delays beyond our control but will keep you informed.
9. Damaged or Lost Packages
- If your package is damaged during transit, please refuse delivery and contact us immediately.
- In case of a lost package, we will coordinate with our courier partner to resolve the issue and provide a replacement or refund as applicable.
10. Customer Responsibilities
- Ensure your shipping address, contact number, and email are correct at the time of order.
- Be available to receive the delivery or authorize someone to accept it on your behalf.
- In case of COD orders, keep the exact payment ready.
11. Contact Us
For questions or concerns regarding shipping, please contact us:
📍 Website: www.leloji.shop
📞 Phone: +91-9991222646, +91-7015152886
📧 Email: lelojiofficial@gmail.com